RETURNS & EXCHANGES


To ensure that our customers are completely satisfied, orders can be returned within 45 days from date of purchase for a full refund.  If you prefer, you can make an exchange.  The contents must be 100% free of damage in the original condition they were received.  Both returns and exchanges will require approval upon inspection of returned goods before the processing will begin.  After the approval, the funds will be reimbursed to the original method of payment.

In an effort to reduce the risk of purchasing a wallet online we are offering free returns and exchanges to all domestic orders.

If you are not satisfied with your wallet please contact info@thenovodesign.com with your order information and let us help you with your return or exchange.  We will get back to you via email with a prepaid USPS label that will need to be printed and attached to the return package.